Folkestone, Hythe and Romney Marsh residents are being reminded of changes to services provided by the district council over the festive period.

All of the details, including changes to opening hours and waste collections, can be found below.

Please bear in mind that responses to enquiries may take longer than usual during the Christmas holidays.

Cllr David Monk, Folkestone & Hythe District Council Leader, wrote in the latest Your District Today residents’ magazine: “I wish you all a healthy and happy Christmas, and a return to normality in the new year.”

Opening hours:

The Civic Centre remains closed due to the COVID-19 pandemic.

Phone lines will be closed between Friday 25 December and Monday 4 January, but most council services can be accessed 24/7 by visiting folkestone-hythe.gov.uk. Responses to enquiries may take longer than usual.

If you need to contact us in an emergency outside of business hours, please call 01303 221888.

Waste collections:

Meanwhile, our waste crews will not be working on Christmas Day – meaning the following collection dates have changed:

Your normal collection dayYour revised collection day
Friday 25 DecemberMonday 28 December
Monday 28 DecemberTuesday 29 December
Tuesday 29 DecemberWednesday 30 December
Wednesday 30 DecemberThursday 31 December
Thursday 31 DecemberFriday 1 January
Friday 1 JanuarySaturday 2 January

Collections return to normal from Monday 4 January. Residents are encouraged to recycle as much as they possibly can – advice can be found on the recycling page.

Garden waste:

Garden waste collections are taking their usual break for Christmas. The last collection will be on Thursday 24 December, before they resume on Monday 11 January.

If your usual collection day is on a Friday, your garden waste will be collected a day earlier on Thursday 24 December.

Real Christmas tree recycling:

If you are a garden waste customer you can leave your real Christmas tree next to your brown lidded bin when collections commence on Monday 11 January 2021.

If you are not a garden waste customer, visit the website for more details. There are two available dates for each home.

By Ed