It’s claimed new functions on Folkestone & Hythe District Council’s MyAccount service are proving a big hit with residents.

The council says anyone who has a missed bin collection or needs to report bulky waste can now do so through the ‘easy-to-use’ online system, which allows users to see council information relevant to them in one place.

Customers can also select their items and the date they want them collected, before making payment securely all in one process. There have been more than 455 bookings for bulky waste via MyAccount since the new function was added.

Reporting a missed bin collection is also much simpler thanks to MyAccount: there is no need to complete a form as the press of a button sends a report straight to contractor Veolia to process.

Residents can benefit too from MyAccount’s real-time updates to show the time their bin has been marked as collected – as well as information if service is disrupted due to bad weather or other factors.

If a collection day has been rescheduled for whatever reason this will be clearly marked in the ‘next collection date’ section. This means residents can directly access the information without the need of spending the time contacting the council.

Cllr Ray Field, Cabinet Member for Transport and Digital Transformation, said: “Nearly 70% of all interactions with us are now online – with more than 24,000 people now having registered.

“All are able to contact us about the services we carry out in a far simpler and quicker way and – with these extra features – I expect to see numbers rise.”

Anyone who hasn’t already signed up to MyAccount can do so by visiting

By Ed

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