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Folkestone & Hythe District Council’s MyAccount service has reached an exciting milestone, with over three-quarters of residents now signed up!
Launched in August 2020, this mobile-friendly platform has revolutionized how people interact with the local authority, making transactions quick and easy whether at home or on the go. With nearly 40,000 registered users, a remarkable 75% of interactions are now conducted online.
Cllr Gary Fuller, Cabinet Member for Resident Engagement and Accountability, shared his enthusiasm:
“MyAccount allows people to get on with their day and engage with us at a time that suits them. It also means we can handle enquiries more swiftly.”
MyAccount users can access all relevant council information in one place, including waste collections, benefits, and council tax. They can also make payments and track the progress of reports made to officers.
Services available through MyAccount include setting up Direct Debits, reporting missed bin collections, viewing the online licensing register, and finding contact details for local councillors and Members of Parliament.
If you haven’t already, visit the MyAccount section of the council’s website for more information and to register. For those without digital access, the Customer Access Point at the Civic Centre in Folkestone remains open on weekdays from 10am to 4pm.