Advice on making the right call if someone is in trouble in inland water!

Kent Fire and Rescue service is advising people what to do if we see someone struggling in water, in a river or lake.

As we enter summer and start enjoying the outdoors more, the risk of accidental drownings increases significantly.  If you spot someone in trouble in water, quick action can mean the difference between life and death, and knowing who to call can help to save valuable time.   For rescue from a lake, river, or any other area of inland water in Kent and Medway, call 999 and ask for the fire service. If it’s coastal, ask for the coastguard.  

Make the Right Call

Who to call? 

• for inland water rescues call 999 and ask for the fire service
• for sea rescues call 999 and ask for the coastguard

If you see someone struggling in inland water …

Call 999 and ask for the fire service. 

You’ll be put through to one of our Control operators who will ask you where you are and about the person in the water. Please give as much information as you can. Our Control operator might also ask you if there’s a throwline or life ring nearby. If there is, they will give you instructions on how to use it. 

Remember …

• keep the person in your sight 
• let the control operator know if you lose sight of them, or if they go under the water. 
• don’t attempt to enter the water yourself. 

Water safety

If you’re struggling in water and can’t get to safety

• Stay calm
• Float on your back
• Shout for help

What is cold water shock?

Lakes and rivers can  be deeper and colder than they look and can cause people to go into cold water shock. 

Cold water shock can leave you gasping for breath and reduces your muscle strength, which can prevent you from swimming to safety.

What is inland water?

Inland water includes rivers, creeks, canals, lakes and reservoirs – call 999 and ask for the fire service.. 

Coastal water is the sea or any water that is tidal – call 999 and ask for the coastguard