Cost-cutting council rubber stamps closure of Dover District office in Deal

Contributed by editor on Nov 08, 2017 - 02:40 PM


Dover District Council’s Cabinet has reviewed the decision to close the Deal Area Office and moved the closure date to 31 March 2018.


It is introducing a series of measures to help with the transition of face to face services from the office in Deal Library.


The changes mean the office will remain open one day a week, on Wednesdays, until 31 March 2018, from week commencing 4 December.

An appointment system is to be introduced which will have flexibility for emergencies.

Dover District Council say it is working with the Library to install a freephone with a direct line to DDC and there will be access to pre-paid and pre-addressed envelopes.

The council says it plans to work with Deal Library and Deal Town Council, and local councillors to ensure that they can easily signpost people to DDC services.

East Kent Services will continue to review who is using the Area Office, and who would find it difficult to access services.

DDC explained that the move to transfer face to face services was taken because the way that residents access council services is changing, and many people are now choosing other ways to contact the Council. This includes a variety of services available over the telephone, and a huge range of online services.

People can also make payments (for Council Tax etc) through a range of methods, including Direct Debit, at Post Offices and Payzone locations, or by calling us on (01304) 872345. A full list of payment options can be found on the payment pages of the website.


Cllr Michael Conolly, DDC Cabinet Member Corporate Resources and Performance said: “We have listened to the local community, including comments made at a meeting of the Scrutiny Committee in Deal. These are sensible proposals, which balance the need for a phased transition to more cost-effective services, with ongoing support for those who need it.”


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