Folkestone & Hythe District Council is always looking for ways to make things easier for you. They know you rely on them for things like housing, recycling, council tax, and benefits, and want to make sure you can get the help you need, whether it’s online, by phone, through webchat, or in person. Plus, they’re always sharing info on their website and social media.
To keep improving, they’re asking for your honest feedback! they’re working on the next Customer Access Strategy, and your experiences are super important to them.
Want to share your thoughts? You can take their survey! It’s open until 5pm on Wednesday, April 30, 2025. You can fill it out online, or if you prefer, pop into the Civic Centre in Folkestone (CT20 2QY) between 10am and 3pm, Monday to Friday.
A spokesperson from the council said, “We really want to hear about your experiences – good or bad! Your feedback helps us make things simpler, faster, and more convenient for everyone. Thanks so much for helping us serve our community better!”